Overview
Effective date: 18 May 2026. This policy applies to utterfocus.com and to UtterFocus enquiries, audits, proposals, and client communications.
Controller
UtterFocus acts as the controller for the personal data processed through the website, enquiries, audits, proposals, and ordinary client communication routes described in the source template.
Data we collect
The source template covers enquiry data, audit and proposal information, client communication records, newsletter subscriptions, and analytics or ordinary technical website data where those tools are enabled.
How we use data
Data is used to respond to enquiries, scope audits and proposals, deliver services, manage client relationships, keep records, improve the website, and handle ordinary business operations.
Legal bases
The source page lists contract, legitimate interest, legal obligation, and consent as the relevant legal bases depending on the activity. Consent is specifically called out for newsletter subscriptions and optional analytics or marketing cookies.
Retention
Retention depends on the category of information. The source page distinguishes between enquiry records, client materials, newsletter consent, and analytics data retained according to tool settings and legal obligations.
Your rights
Visitors and clients may request access, correction, deletion, restriction, objection, portability, and other rights available under applicable privacy law.
Security
The source page states that reasonable technical and organisational measures should be used to protect personal data, while recognising that no internet transmission or storage system is completely risk-free.
Contact
For privacy questions, the source page routes visitors to the agency contact channel rather than placeholder copy.